The Five Apology Languages

The Secret to Healthy Relationships
By Gary Chapman,Jennifer Thomas
Quotes
Concepts
  • Expressing Regret
    expressing sense of guilt, shame, or pain that your behaviour has hurt the offended person, "I'm sorry"
  • Accepting Responsibility
    accepting responsibility for one's actions or behaviours, willingness to admit being wrong, "I was wrong"
  • Making Restitution
    making up for the loss that the other person experienced, "How can I make it right?"
  • Planned Change
    expression of intent to prevent a recurrence, showing desire you don't want to continue the behaviour, "I'll take steps to prevent a recurrance"
  • Requesting Forgiveness
    requesting forgiveness which indicates that you want to see relationship restored, "Can you find it in your heart?"
Chapters
  • Introduction. Why This Is Important
  • Chapter 1. Righting Wrongs
  • Chapter 2. "I'm Sorry" - Expressing Regret
  • Chapter 3. "I Was Wrong" - Accepting Responsbility
  • Chapter 4. "How Can I Make It Right" - Making Restitution
  • Chapter 5. "I'll Take Steps To Prevent A Recurrence" - Planned Change
  • Chapter 6. "Can You Find It In your Heart" - Requesting Forgiveness
  • Chapter 7. How Do You Say You're Sorry?
  • Chapter 8. What If You Don't Want To Apologize?
  • Chapter 9. Learning To Forgive
  • Chapter 10. Healing Your Family Relationships
  • Chapter 11. Choosing To Forgive Yourself
  • Chapter 12. Truly Sorry, Truly Forgiven
  • Things Not To Say When Apologizing
  • Things To Say When Apologizing
  • The Apology Language Profile
  • Acknowledgements
  • Notes